Frequently Asked Questions
Find the answers to all your questions here
Reservations
You can always call or email us. It is also possible to send us a message via the reservation.
Payments
If you have booked a non-refundable rate, payment is required immediately, in which case the hotel will require payment to be made by credit card. In exceptional cases bank transfers can also be accepted.
Arrival
Check-in is possible from 15:00.
In the hotel
Yes, there is always someone available to help you.
Departure
Check-out is possible until 11:00. We do offer a late check-out at €20 per hour. (Last 13:00) Subject to availability. If you book direct through our own website, we offer a late checkout until 12:00pm.
Rates
Flexible rate can be cancelled up to 48 hours before arrival. Late cancellations and no-shows do have a 1-night cancellation fee. The amount is debited in advance for the total stay.