If you have booked a non-refundable rate, payment is required immediately, in which case the hotel will require payment to be made by credit card. In exceptional cases bank transfers can also be accepted. Cash payments are not accepted. 

This is possible during your booking, and you will receive a pre-registration email in which you can enter your details including your credit card details. 

If a payment or pre-authorization is made by a third party when making a reservation and/or the credit card holder's name is different from the name of the booker and/or guests, the hotel will likely provide a scanned copy of the ID of request the cardholder as well as a signed authorization letter from the cardholder with his/her agreement to use the credit card for the reservation. 

If a third party wants to pay for the reservation on arrival, that's absolutely fine. 

Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities. 

Certainly, we will be happy to store your luggage for you, so that you can start enjoying Amsterdam. 

Visit the contact page for our location and directions.

Please visit the parking page for detailed information about the various parking options in Amsterdam.

Unfortunately, we do not offer a shuttle service. The quickest and easiest is to take the train from Schiphol. The train runs every 15 minutes from 06:00 until midnight.  

You can see more information in our contact page. 

Yes, there is always someone available to help you. 

We offer a lavish breakfast spread of gourmet delights, crafted with the finest ingredients for a luxurious start to your day. Book directly on our website for a special 10% discount! Join us for breakfast daily from 07:00 to 10:30. 

Breakfast is served daily from 07:00 to 10:30. 

Yes, we offer a delightful lunch menu available both on our terrace (closed for winter) and in our restaurant, featuring a variety of gourmet sandwiches, salads, and seasonal dishes. View the food and drinks options at Mister Highland here.

Unfortunately, we cannot allow pets in the hotel. 

Mister Highland is 100% non-smoking. If you smoke inside the hotel, a fine of € 250 will be charged. 

Unfortunately, due to the age of the building, there are no facilities for disabled guests. 

Check-out is possible until 11:00. We do offer a late check-out at €20 per hour. (Last 13:00) Subject to availability. If you book direct through our own website, we offer a late checkout until 12:00pm.

Earlier departure is certainly possible! Cancellation policy applies. 

Before and after check-in it is possible to store your luggage in our shared luggage room. 

Flexible rate can be cancelled up to 48 hours before arrival. Late cancellations and no-shows do have a 1-night cancellation fee. The amount is debited in advance for the total stay. 

Non-refundable rate, where 100% of the accommodation costs are charged on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount is debited in advance for the total stay. 

The Standard Terms and Conditions for Hotel and Catering Industry (STCH) For all group reservations of 10 room nights or more the following cancellation policy may apply:

• In case of Cancellation more than 3 months before the arrival date, the Customer is obliged to pay 10% of the Reservation Value to the Hotel Establishment.

• In case of Cancellation more than 2 months before the arrival date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.

• In case of Cancellation more than 1 month before the arrival date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.

• In case of Cancellation more than 14 days before the arrival date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.

• In case of Cancellation more than 7 days before the arrival date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.

• In case of Cancellation 7 days or less before the arrival date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

Any changes or cancellations to the Reservation are required and can be accepted per e-mail only. Changes or cancellations need to be confirmed per e-mail by the hotel.

Payment and Guarantee

Rooms need to be guaranteed by credit card authorization or up-front payment in accordance with cancellation policy values. The signers of the contract are responsible for payment, guarantee and penalties (if applicable).